Refund policy

Your product(s) must be unused and in the same condition that you received it, in accordance with our Online Terms and Conditions of Sale and Subscription. Due to the nature of our products, we cannot offer returns to opened packages. Once your product(s) have been received and inspected we’ll notify you via email whether your return has been approved. If approved, your refund will be processed automatically via your original method of payment. We will transfer your refund as soon as possible, and in any case within fourteen days after you invoked your legal right to change your mind (herroepingsrecht) (article 6:230r (1) Dutch Civil Code). You agree that you must bear your own costs for returning the product(s) (article 6:230s (2) Dutch Civil Code).

If for any reason we deliver a service or product that has not met your expectations, please contact us. We will be happy to investigate the situation further and resolve any issues you may have. Please contact our customer care team on +31852251903 or support@symprove.eu